Steps to Managing a Remote Customer Success Team

Eric Crane

Posted 11/24/2020

Restructuring an organization’s Customer Success process is tough to do in-person. Now imagine doing it 100% remote!

Fortunately, Benoit Bouteille, VP of Customer Experience at Tinyclues, had ample experience in leading remote CS teams before his organization decided to restructure.

In this episode, we dive in and discuss:

  • How remote teams should look at CS and CX
  • Why Ben specifically focused on breaking down silos within his organization
  • How to design your organization around customer outcomes

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