Providing Value to Skeptical Customers

Eric Crane

Posted 1/5/2021

Do you struggle with providing long-term value for skeptical customers? Mike Egan, VP of CS & Integration at BenchSci, suggests driving every single conversation and customer interaction with the outcomes most important to the individual.

In this episode of Customer Success Leader, Mike offers even more tips for winning over skeptical customers. Plus, we discuss: 

  • Why it’s essential to always keep customer outcomes in mind
  • Obstacles he faces when working with some of the world’s top scientists
  • The importance of sharing customer successes internally, too
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For more info, check out customersuccessleader.com or send a message to hello@flatfile.io.


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