Create a Healthy Balance of Product & Customer Success Interactions

Eric Crane

Posted 1/19/2021

Serving your customer via your product and Customer Success team interactions is always a bit of a balancing act. There needs to be healthy levels of both.

In this episode of Customer Success Leader, Vanessa Hannay, Sr. Director of CS at Muck Rack, talks to us about… 

  • Striking a balance between customer interactions w/ the product & CS team
  • Tips on establishing trusting relationships with customers
  • Why losing a company isn’t losing a customer

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