Serving your customer via your product and Customer Success team interactions is always a bit of a balancing act. There needs to be healthy levels of both.
In this episode of Customer Success Leader, Vanessa Hannay, Sr. Director of CS at Muck Rack, talks to us about…
- Striking a balance between customer interactions w/ the product & CS team
- Tips on establishing trusting relationships with customers
- Why losing a company isn’t losing a customer
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