For Customer Success professionals, product knowledge is always important. What’s equally — maybe even more — important than knowing your product?
Knowing your customer’s vertical.
In this episode, we sit down with Megan Piccininni, Regional VP of Customer Success at Salesforce. We covered the following...
- The reason why Salesforce is moving to a more specific vertical model
- How their Customer Success teams have started to specialize in specific verticals
- Ways Salesforce educates their customers
- How Megan’s team adds value to the renewal process
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