How Organized Customer Success Decreases Churn

Organization. It's critical to customer success in a myriad of ways.

Jordan Silverman, VP of Customer Success at MarketMan, joins this episode of Customer Success Leader to discuss the importance of organization in customer success. Plus, we talk about the following:

• Unique challenges of customer success in the hospitality industry

• Entrepreneurial skills that can be transferred to customer success

• The importance of being a good steward of customers’ businesses

Additionally, learn more about how Jordan's entrepreneur background (fun fact - he started a toilet paper advertising company!) helps guide him in his customer success role. 

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For more info, check out customersuccessleader.com or send a message to hello@flatfile.io.