Subscribe now to stay up-to-date


How Organized Customer Success Decreases Churn

Organization. It's critical to customer success in a myriad of ways.

Jordan Silverman, VP of Customer Success at MarketMan, joins this episode of Customer Success Leader to discuss the importance of organization in customer success. Plus, we talk about the following:

  • Unique challenges of customer success in the hospitality industry

  • Entrepreneurial skills that can be transferred to customer success

  • The importance of being a good steward of customers’ businesses

Additionally, learn more about how Jordan's entrepreneur background (fun fact - he started a toilet paper advertising company!) helps guide him in his customer success role. 

powered by Sounder

Apple Podcasts or iTunes | Google Podcasts | Stitcher | Spotify

Podcast quote from Jordan Silverman

Subscribe, listen, rate, and review the Customer Success Leader podcast:

For more info, check out or send a message to

Want to learn more about the Flatfile Data Exchange Platform?

See how it works