Subscribe now to stay up-to-date


Empowering Entrepreneurs Takes Educational Content

Being in and around a startup can be a stressful place, especially when you’re trying to land investors. 

Automation helps complete repeatable tasks in these kinds of situations. However, there are areas where a founder needs more specialized content and assistance.

Lynne Zagami, a former lawyer and Head of Customer Success at Shoobx, joined me to chat about empowering entrepreneurs through educational content. Tune in to hear a discussion around: 

  • How relationship management skills have helped Lynne shift from law to customer success

  • The importance of having a responsive culture

  • How to manage great customer success without causing burnout

  • Why you should be answering client questions before they’re even asked

powered by Sounder

Apple Podcasts or iTunes | Google Podcasts | Stitcher | Spotify

Podcast quote from Lynne Zagami

Subscribe, listen, rate, and review the Customer Success Leader podcast:

For more info, check out or send a message to

Want to learn more about the Flatfile Data Exchange Platform?

See how it works