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Customer Care in Cybersecurity

This probably isn’t a newsflash to most of us but…the customer isn’t always right.

They are, however, always the hero. This is a super relevant concept, especially when it comes to cybersecurity and protecting your customers from breaches.

To give us the lowdown on customer care in cybersecurity, I sat down with Stacie Ward, VP of Customer Care at Red Canary.

In this episode of the Customer Success Leader podcast, we talk about: 

  • How customer success and all other departments create a cohesive wheel around the customer

  • Why it’s helpful for customer success teams to have a senior leadership ally

  • How to forge trusting customer relationships in cybersecurity

  • Expert advice for professionals new to customer success

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Podcast quote from Stacie Ward

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