Customer Success Programs are popping up at companies everywhere, and with good reason. If you aren ’t yet familiar with what goes into developing one, or have one up and running, you’ll definitely want to check out this episode.
In this episode of the Customer Success Leader podcast, we'll cover the following:
An introduction of the concept of a Customer Success Program (what is it exactly)
Tailoring programs to meet needs on a project by project basis
Building and earning a trusted client partnership
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