Building and Measuring a Customer Success Program

Eric Crane

Posted 9/15/2020

Customer Success Programs are popping up at companies everywhere, and with good reason. If you aren’t yet familiar with what goes into developing one, or have one up and running, you’ll definitely want to check out this episode.

Today I talked with Steve Hueber, Customer Experience Strategist at Genesys, and he shared some valuable insights from his experience putting together successful CS Programs across the country.

In this episode of the Customer Success Leader podcast, we'll cover the following: 

  • An introduction of the concept of a Customer Success Program (what is it exactly) 

  • Tailoring programs to meet needs on a project by project basis 

  • Building and earning a trusted client partnership 

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Podcast quote from Steve Hueber

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