Podcast

Building and Measuring a Customer Success Program

Customer Success Programs are popping up at companies everywhere, and with good reason. If you aren’t yet familiar with what goes into developing one, or have one up and running, you’ll definitely want to check out this episode.

Today I talked with Steve Hueber, Customer Experience Strategist at Genesys, and he shared some valuable insights from his experience putting together successful CS Programs across the country.

In this episode of the Customer Success Leader podcast, we'll cover the following: 

  • An introduction of the concept of a Customer Success Program (what is it exactly) 

  • Tailoring programs to meet needs on a project by project basis 

  • Building and earning a trusted client partnership 

powered by Sounder

Apple Podcasts or iTunes | Google Podcasts | Stitcher | Spotify

Podcast quote from Steve Hueber

Subscribe, listen, rate, and review the Customer Success Leader podcast:

Do you have an amazing topic idea or want to suggest a guest who will knock our socks off? Email hello@flatfile.io with your thoughts.

Want to learn more about the Flatfile Data Exchange Platform?

See how it works