If you think customer success and account management are the same things, you’re probably not alone.
There are some similarities, however, there are bigger differences that make them very distinguishable jobs.
In this episode former Account Manager and iZooto’s current Customer Success Manager, Bhavika Kochhar joins me for a fun conversation around the key differences between customer success and account management roles. Additionally we discuss:
How to successfully work with customers from other geographies
How to navigate a customer’s unresponsiveness
Why it’s okay when tech fails us sometimes
powered by Sounder
For more info, check out customersuccessleader.com or send a message to firstname.lastname@example.org.