The Differences Between Account Management and Customer Success

Eric Crane

Posted 10/20/2020

If you think customer success and account management are the same things, you’re probably not alone.

There are some similarities, however, there are bigger differences that make them very distinguishable jobs.

In this episode former Account Manager and iZooto’s current Customer Success Manager, Bhavika Kochhar joins me for a fun conversation around the key differences between customer success and account management roles. Additionally we discuss:

  • How to successfully work with customers from other geographies

  • How to navigate a customer’s unresponsiveness

  • Why it’s okay when tech fails us sometimes

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Podcast quote from Bhavika Kochhar

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