DonorDock accelerates donor engagement using Flatfile Portal

Results with Flatfile:

seconds it takes to onboard a client
number of minutes clients spend pre-formatting data

Before Flatfile

DonorDock helps nonprofit organizations manage donations so they can save time and raise more funds. Its SaaS platform provides tools to easily manage contacts and track giving, create donation pages and campaigns, and simplify data entry and reporting.

Like many organizations, DonorDock first developed its own software to help its clients onboard their data into their SaaS platform.

The impetus for change

DonorDock soon found that their homegrown solution was finicky, needing to have its data arranged in a very certain way, and wasn’t flexible enough for all users. It resulted in a frustrating experience for both DonorDock and its clients, requiring multiple back-and-forth sessions to get the data just right.

“We had to assist them and go through the process of getting everything formatted the right way, which was time consuming and not fun for anybody,” said Andrew Lutgen, Co-founder and CTO of DonorDock. “When you are just starting with a new piece of software, it’s the last thing you want to be doing.”


After evaluating its options, DonorDock chose to use Flatfile Portal. Portal offered DonorDock a robust solution that is easy to use and has plenty of support documentation available for new users. Plus, now DonorDock doesn’t ever have to worry about maintaining its own software to keep it compatible with emerging technologies and standards.

"The benefits of using Flatfile Portal were almost immediate! It got rid of all the problems we were having with imports."

Andrew Lutgen, Co-founder/CTO


Donor Dock reduced its clients’s onboarding time from a process that took “hours to weeks” to one that now takes mere seconds. It also eliminated the frustration of pre-formatting data before upload and training new customers on how to use their previous solution.

Get started

Start building today, free

Explore the Flatfile Data Exchange Platform and build the ideal data file import experience for your users - faster, easier and safer.

Related content

Case Study

GrowthZone helps associations get bigger, tighter with Flatfile data onboarding

Flatfile was designed to address the very challenges Growthzone was experiencing with a simple process for importing large data sets cleanly and ...

View case study
Case Study

Osmind finds peace of mind in a simple Flatfile solution

Osmind uses Flatfile to streamline its transfer process for electronic health records

View case study
Case Study

Flatfile helps ClickUp simplify users’ data onboarding experience

By integrating the Flatfile data importer, ClickUp provides an intuitive data import and data onboarding experience for its users.

View case study