Why the Best Customer Success Managers Have Transferable Skills

Eric Crane

Posted 12/15/2020

Not all great Customer Success Managers have traditional Customer Success training. Some — like Graham Gill — transfer their skills from roles like product management to CS.

Graham, the VP of CS & Services at Accent Technologies, shares how he found his way to customer success and brought his product background and knowledge with him. Additionally we discuss… 

  • How to break down silos and build a foundation of alignment
  • Why it’s important for CSMs to empathize with other roles
  • How CSMs can create strong customer relationships in a global pandemic

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