Stopping Churn Isn’t Your Only Job

Eric Crane

Posted 11/10/2020

Stopping customer churn shouldn’t be a Customer Success leader’s main concern. It should be the result of achieving more meaningful goals.

In this episode of Customer Success Leader, Maranda Dziekonski, VP of CS & People Ops at Swiftly, joins us to discuss: 

  • Why CS leaders should be leveraging relationships they’ve built
  • How to be more than just a churn-stopper
  • How CS leaders can act as internal advocates for customers
  • Why advising has been so important to Maranda’s career

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