Customer Success: Does Your Product Live Up to the Hype?

Eric Crane

Posted 11/3/2020

Customer success is all about driving value. 

But that’s not limited to your customer success team. 

It’s company-wide. And your product better live up to what you sold it as.

Today’s guest on the Customer Success Leader podcast is Chad Horenfeldt, Customer Success Coach at Kustomer. Chad has experience in a variety of customer-success-centered roles and came on to share the wisdom he’s gained over his impressive career.

In this episode, we discuss:

  • What customer success is
  • Why your product needs to live up to the hype
  • Why leadership is all about a dedication to lifelong learning

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For more info, check out customersuccessleader.com or send a message to hello@flatfile.io.

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