Start Speaking Your Customer’s Language

Eric Crane

Posted 11/17/2020

We’ve all heard it before: Communication is key. So why are businesses still so bad at it?

Leigh Hamer, Director of Customer Success at Lumavate, shares her strategy for crafting communication dependent on the receiver in this episode of Customer Success Leader.

Additionally, we dive in and talk about:

  • Measuring success based on your platform’s ease-of-use
  • Mitigating the scariness of new updates
  • How Leigh has been accounting for a new customer profile

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