Success Teams Align with the Customer, Not Sales

Eric Crane

Posted 1/26/2021

A successful customer success team always aligns with the customer — even over the business. 

You can marry customer success to business outcomes. You just need to start with the right mission and values. 

In this episode of Customer Success Leader, we sit down with Richard Myers, Vice President of Customer Support & Customer Success at Linode, to discuss what customer success really looks like and how to achieve it. Additionally, we discuss: 

  • Why success teams are a function of support, not sales
  • How to align with your customer and your business goals
  • Why you should be your customer’s first choice — not their only choice
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For more info, check out customersuccessleader.com or send a message to hello@flatfile.io.

To hear more interviews like this one, subscribe to Customer Success Leader on Apple PodcastsSpotify, or wherever you listen to podcasts.


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